Refund policy

We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be:

  • In the same condition as when you received it

  • Unused and unworn, with tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Request a Return

To start a return, please contact us at support@nevyara.com within 7 days of receiving your item.

Once your return request is approved, we will provide instructions on how and where to send your package.

Items sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If the item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately at support@nevyara.com so we can evaluate and resolve the issue as soon as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers, plants)

  • Customized or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Exchanges

We do not offer direct exchanges.
To get a different item, please:

  1. Return the original item (subject to approval), and

  2. Place a new order

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow up to 10 business days for processing

  • Additional time may be required depending on your bank or payment provider

If more than 15 business days have passed since approval, please contact us at support@nevyara.com.